Overall Role & Purpose
The Credit Controller is responsible for managing and overseeing the company’s credit control function within Enet to ensure timely collection of outstanding debts and maintenance of healthy cash flow. This role serves as the key point of contact for escalated credit issues, supporting the finance team in reducing aged debt, minimising credit risk, and maintaining strong relationships with both internal stakeholders and external customers.
Key Accountabilities
Corporate Account Management
Manage a ledger of which is majority made up of Corporate Key Accounts.
Oversee the collection of outstanding invoices in line with company targets.
Handle escalated queries and disputes.
Recommend credit hold or suspension where necessary.
Support Finance with Year end Audit reporting.
Reporting & Analysis:
Track key performance indicators (KPIs) such as DSO, cash collection, and overdue percentages.
Review ledger, prioritise risk, and engage directly with high-value customers
Identify trends and propose improvements to reduce aged debt.
Stakeholder Communication:
Liaise with internal departments (e.g., Sales Support Operations) to resolve invoice issues.
Key Performance Indicators (KPIs)
Reduction in aged debt.
Days Sales Outstanding (DSO).
Negative Balance reduction
Corporate Collections (High Value)
Ledger Analysis & Prioritisation
Dispute & Escalation Management
Cash-to-Revenue Monitoring
Customer Negotiation
Qualifications & Desired Experience
Qualification in Credit Management
3-5 years experience as a Credit Controller, ideally within telecoms or utilities, or FMCG’s.
Strong negotiation and customer engagement skills.
Excellent Excel and reporting capabilities.